Outsourcing 101
Find out how outsourcing can benefit your business in our Outsourcing 101 blog.
Get the most out of a dedicated team in the Philippines, backed by a trusted BPO.
Blog Articles
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As the holiday season approaches, businesses across various industries gear up for the annual shopping frenzy and travel surge. To meet the surge in demand, many companies turn to outsourcing as a strategic solution.
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If you’re a small business owner, you know wearing multiple hats is part of the job. However, as your business grows, so does the demand for top-notch customer support. That’s where outsourcing customer service for small businesses comes into play and it’s a game-changer!
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Outsourcing tasks with a trusted, experienced BPO (Business Process Outsourcing) out of the Philippines and hiring a freelancer both aim to achieve the same goals: expand your bandwidth, elevate the customer experience, and grow your business. Outsourcing with an offshore BPO gives you access to an experienced team of customer service agents or back-office support staff, dedicated to achieving your goals and KPIs.Trusted BPO like Smiles On Demand, can customize a team tailored to your unique business needs. Freelancers are usually self-employed, with no formal organizational structure and take on tasks themselves, or delegate to outside resources. They may have a large book of business, and their bandwidth may fluctuate based on their other clients’ needs and goals. So, Offshore Outsourcing vs. Freelancers What’s Best for Your Business?
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Vervent, a leader in loan and credit card servicing, sought to enhance its global operations by addressing a gap in their 24/7 administrative and back-office coverage. Their search focused on finding a partner that could offer not only extended time zone coverage but also help them address customer complaints, answer emails, and manage admin tasks all with native level English skills.
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Owners of a mid-sized hotel located in the heart of a buzzing business district had goals of expanding. However, they struggled to deliver the quality service their guests deserved and dynamically price room rates to meet occupancy and revenue goals. Outsourcing a behind the scenes team with Smiles’ BPO generated positive results in only 6 months.
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Seaside Shop is a prominent apparel and swimwear retailer based in a bustling beach town, renowned for its seasonality. They have established a robust presence both in-store during the summer and online throughout the year.
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