Scalability and Flexibility
Seaside Shop collaborated with Smiles On Demand, integrating two back-office support agents into their business model. These assistants are pivotal in managing inventory and providing continuous customer support, adapting seamlessly to the fluctuating demands of the retail environment.
Smiles agents were tasked with:
- Inventory Monitoring: Keeping track of inventory levels, alerting the business owners about low stock items or products selling rapidly
- 24/7 Customer Support: Providing round-the-clock customer service to handle inquiries, coordinate with the warehouse for order execution, and process returns efficiently
- Scalable Support: Adjusting support hours on-demand to meet the fluctuating needs of the business