Outsourcing Services
From HR and employment challenges, to performance management, Smiles manages every aspect, ensuring seamless and efficient operations. Focus on growing your business, knowing that your team and operations are in capable hands!
Customer Service
Building a loyal customer base has never been easier. Give your customers the experience they need to love your product or service and become your biggest supporters.
- 24/7 Quality Coverage
- Payments
- Appointment Setting
- Customer Inquiries
- Customer Outreach
- Order Processing
- Loyalty Programs
- Service/Product Issues
- Customer Feedback
- Concierge Service
- Reservation Management
- Support Onsite Staff
- Property Management
- Housekeeping Support
Back Office Support
Managing the day-to-day operations of your business is time consuming. Let our team take some of the work off your plate, so you can focus on growth.
- Virtual Assistants
- Data Entry
- Content Management
- Content Monitoring
- Photo Evaluation
- Background Checks
- eCommerce Administration
- Cross-System Data Entry
- Data Entry
- Inventory Management
- Process Management
- Software Testing
- Accounting
- Procurement
- Delivery Scheduling
- AI Data Labeling
- Logistics Coordination
How Can Your Business Benefit From Outsourcing?
Elevate the Customer Experience
- 24/7 customer service support with a 10:1 ratio of trained reliever agents to ensure your team is always working for you
- Multi-channel support including phone, email, live chat, and more
- Give your customers the attention they deserve to create positive experiences with your brand
Flexible & Scalable Support
- Tailor the size of your team to align with your fluctuating seasonal demands
- Get 1-2 virtual assistants or a large team of 200 agents and dedicated account managers
- We recruit, hire, and train a customer team based on your business needs and goals
Focus on Growth & Maximum Productivity
- Outsourcing customer service and back-office tasks means getting your valuable time back to focus on strategic plans for growth
- Our agents have the skills and expertise to manage necessary and time-consuming tasks you don’t have the bandwidth for
- Give your customers the attention they deserve to create positive experiences with your brand
Cost Effective Staffing Solutions
- By outsourcing your back office and customer service tasks, you’ll free up your existing staff to focus on impactful, revenue-driving projects
- No upfront set-up costs, no long-term commitments, and 2 weeks of free training. You won’t spend anything until we’ve built a team you can trust
- Single service contracts, rather than individual employee contracts. Our simple monthly invoice eliminates hassles and overhead of payroll
Flexible IT Integrations
- Seamless intergrations with your existing systems and processes
- We provide static IP address or connect via site-to-site VPN
Uninterrupted Service Protocols
- Your agents are set up for success with the support of excellent call quality leading to fewer errors and better overall service value
- Online generators and internet provided from multiple ISPs at guaranteed service levels
- SD-WAN for optimized connectivity to your infrastructure
Industries We Serve
We can tailor our outsourcing solutions to serve a variety of industries including, eCommerce, hospitality, SaaS, healthcare, and more!
