Innovatively, Smiles constructed high-grade modular office space for its workforce by repurposing end-of-life shipping containers, allowing Vervent to house its agents in secure, dedicated workspaces, separate from other clients. This environmentally friendly approach also helped meet infosec and compliance requirements in a cost-effective manner.
- Native English Proficiency: Smiles On Demand boasts a workforce of native English speakers, ensuring communication quality and service effectiveness on par with U.S.-based providers
- Rapid Response and Flexibility: Smiles On Demand’s quick response to inquiries and flexibility in meeting Vervent’s specific requirements were crucial
- Customized Service Model: Smiles created a specialized pod within their facility, tailored to Vervent’s staffing, service and security needs
- Scalability and Efficiency: The ability to rapidly expand staffing coverage based on Vervent’s unique needs