To achieve revenue results, the hotel needed dedicated agents working behind the scenes to manage data to better support workflow planning and the guests experience.
A team of 10 Smiles on Demand agents were hired to handle:
• Data entry used for dynamic pricing to support occupancy goals and accurate resource planning (i.e. staff schedules, housekeeping, food, & beverage inventory, etc.)
• 24/7 Customer Service Coverage
- Booking and modifying reservations by phone
- Verifying AI generated room placements for online bookings
- Managing guest special requests and questions (room preferences, hotel floors, bedding, beds, etc.)
- Monitoring AI chatbots to flag reoccurring guest issues and provide additional assistance
- Manage customer feedback data for AI generated reports to make chatbots more efficient in assisting guests
