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Case Study: Smiles Cultivates Strong Partnership with Vervent After Delivering Powerful Results
Vervent, a leader in loan and credit card servicing, sought to enhance its global operations by addressing a gap in their 24/7 administrative and back-office coverage. Their search focused on finding a partner that could offer not only extended time zone coverage but also help them address customer complaints, answer emails, and manage admin tasks all with native level English skills.
Owners of a mid-sized hotel located in the heart of a buzzing business district had goals of expanding. However, they struggled to deliver the quality service their guests deserved and dynamically price room rates to meet occupancy and revenue goals. Outsourcing a behind the scenes team with Smiles’ BPO generated positive results in only 6 months.
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Seaside Shop is a prominent apparel and swimwear retailer based in a bustling beach town, renowned for its seasonality. They have established a robust presence both in-store during the summer and online throughout the year.
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